Terms & conditions
Terms and Conditions
Effective Date: Jan 5, 2022
Website: https://enewslettercrew.com
Welcome to enewslettercrew.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and any services provided by The Newsletter Crew (“we,” “us,” or “our”). By using the Website or purchasing services from us, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Services Offered
The Newsletter Crew offers marketing and campaign support services, including:
Dedicated newsletter promotions
Kickstarter and Indiegogo campaign features
Paid ads management (Meta, Google)
Consulting and strategic planning
Referral tracking and performance analysis
Services may be customized depending on client needs and availability.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract to use our services.
3. Service Process
To engage our services, clients typically:
Complete an inquiry form or email introduction
Participate in a discovery call or correspondence
Provide assets such as copy, visuals, campaign links, and brand details
Review and approve materials prior to launch
We reserve the right to accept or decline projects based on alignment, quality, or availability.
4. Payment Terms
Services must be paid for upfront unless a written agreement provides otherwise.
We accept payments via Wise, Stripe, or bank wire transfer.
Invoices must be settled within 3–5 business days of issuance.
Unpaid invoices may result in delays or cancellation of the scheduled service.
5. Refund Policy
A. General Policy – All Sales Are Final
Unless otherwise stated in writing, all purchases are non-refundable. This includes:
Newsletter placements
Ads campaign management
Consulting calls
Promotional audits or strategy work
We do not provide refunds for dissatisfaction with campaign results, lack of client response, missed launch windows, or third-party platform issues (e.g., Kickstarter performance or email open rates).
B. Guaranteed Campaigns
If a written funding goal guarantee is made before the service begins (typically for Kickstarter/Indiegogo clients), and the campaign fails to reach its funding goal, we may issue a full refund minus third-party fees, subject to:
Proof of guarantee in writing (email or contract)
Timely delivery of assets and approvals by the client
No misrepresentations or campaign violations
If no such guarantee was provided in writing, no refund will be granted.
C. Partial Refunds or Credit (Discretionary)
Partial refunds or credit toward future services may be issued in the following rare cases:
Duplicate payments
Internal scheduling errors on our part
Agreed cancellations before work begins
Approved refunds will be processed within 10 business days.
D. Refunds Will Not Be Provided For:
Delays or errors caused by client inaction
Missed approvals or campaign deadlines due to lack of communication
Change of mind or pursuit of alternative promotion services
Platform issues outside of our control
Unused services once scheduled and resourced
E. Disputes & Chargebacks
Clients are expected to contact us at hello@enewslettercrew.com before initiating chargebacks. Fraudulent or abusive chargebacks will result in service suspension, potential legal action, and blacklisting from future campaigns.
6. Client Responsibilities
Clients must:
Submit timely and accurate materials
Ensure product claims are truthful and legally compliant
Approve drafts promptly before scheduled delivery
Follow Kickstarter/Indiegogo platform rules
We are not liable for delays or issues caused by missing materials or client inaction.
7. Intellectual Property
You retain all rights to your submitted content.
You grant us a non-exclusive license to use your materials for service delivery.
Custom newsletter and ad content created by us remains our intellectual property unless agreed otherwise in writing.
8. Confidentiality
We will treat all client materials and communications as confidential unless disclosure is required by law. You agree not to disclose pricing, strategies, or proprietary tools without our written permission.
9. Limitation of Liability
We are not liable for indirect or consequential damages, including:
Loss of expected campaign funds
Platform-related performance issues
Technical errors beyond our control (e.g., email delivery, ad platform bugs)
Our maximum liability is limited to the amount paid by the client for the service in question.
10. No Guarantee of Results
While we aim to deliver results, marketing outcomes depend on various external factors. Unless specifically guaranteed in writing:
We do not guarantee a specific number of backers or conversions
No assumptions of results should be made based on past client success stories
11. Data Collection & Privacy
We may collect limited data for:
Internal analytics
Service optimization
Client communication
We do not sell or share personal data with third parties, except when required to deliver services (e.g., email or ad platforms). Please refer to our Privacy Policy for more details.
12. Termination of Service
We may suspend or terminate service access for:
Breach of these Terms
Fraud or abuse
Failure to pay invoices
Offensive, illegal, or harmful behavior
No refunds will be issued for terminated services unless legally required.
13. Dispute Resolution
We aim to resolve disputes through open and informal communication first. If a resolution cannot be reached, all disputes shall be governed by the laws of the State of Montana, United States, and subject to the exclusive jurisdiction of the courts located in Kalispell, Montana.
14. Amendments
These Terms may be updated at any time without prior notice. The latest version will always be available at enewslettercrew.com. Continued use of our services indicates your agreement with the latest Terms.
15. Contact
If you have any questions about these Terms or our services, you can reach us at:
The Newsletter Crew
🌐 https://enewslettercrew.com
📧 info@enewslettercrew.com